Orders, payments & service

Our performance car parts are compatible with various makes and models. For detailed information on whether a part is suitable for your vehicle, please refer to the product description or contact our customer service team via info@jt-products.eu

It is highly likely that we will still be able to supply the product. Please enquire by contacting our customer service team via info@jt-products.eu

No, within the EU you never pay any extra charges on delivery. We dispatch from the Netherlands or another EU country, so there are no customs charges, no import duties and no VAT charged retrospectively. At checkout, the VAT rate for your country is automatically applied (for example, 19% for Germany, 21% for the Netherlands and Belgium, and 20% for France). The amount you see is the total amount.

For countries outside the EU (such as Switzerland or the UK), local import duties may apply. Please get in touch in that case.

The available payment methods are iDEAL, Klarna pay later, Klarna pay in instalments, iDEAL IN3, Visa, Mastercard, Google Pay, Apple Pay, AMEX, Maestro, PayPal, Bancontact, Giropay, Przelewy24, Giropay, MyBank and SEPA.

At JT Products, we offer flexible payment options to make your shopping experience easier. Choose to pay later or in instalments at checkout via Klarna or iDEAL in3.

If you encounter any problems, please contact Klarna customer service.

There is no fixed limit with Klarna. The maximum spending limit varies from person to person and is determined on the basis of a credit check and previous payments. For each order, we review your profile, payment history and the total amount. As a result, an application may be declined, even if the amount is not particularly high. If you reach your limit, we can help by splitting the order and sending two separate payment links. This way, you can still pay part of the amount via Klarna and pay the remaining amount separately. Please contact our customer service team if you would like to make use of this option.

No, that’s not possible. We have a maximum limit of 5,000 euros per PayPal payment.

This limit has been set to ensure the security of transactions and to minimise risks associated with large sums.

Would you still like to place a larger order? Please get in touch with our customer service team, and we’ll look at the options together.

If your company is based in an EU country other than the Netherlands and has a valid VAT number, you can make use of the reverse charge mechanism during the ordering process.

You can enter your VAT number at checkout. If the VAT number is valid and the billing and delivery addresses match the details on the VAT registration, VAT will be automatically reverse-charged and the VAT amount will be removed from the order.

The billing and delivery addresses must exactly match the address to which the VAT number is registered. If they do not match, VAT will remain on the order.

No, this isn’t possible. We’re just an online shop.

Chip tuning is available through our long-standing and reliable partner. Interested? Click here.

Would you like to change your order? Please contact us as soon as possible via info@jt-products.eu. Changes can only be made before the order has been dispatched.

Would you like to cancel your order? You can do so online via our cancellation page.

There may be several reasons why you haven’t received an order confirmation:
• The email address you provided may contain a typo.
• The confirmation may have ended up in your spam or junk folder.
• The order may not have been successfully completed due to a technical error or a failed payment.

What can I do if I haven’t received a confirmation?
• Check your spam or junk mail folder.
• Check whether the payment for your order has been debited from your bank account.
• Check that you used the correct email address when placing your order.

We work exclusively with professional garages, tuners and automotive specialists who are regularly active in the performance market.

Conditions for joining the dealer programme

To be eligible for a dealer account, you must place an initial order of at least €500 excluding VAT. Your dealer status will then progress in line with your purchase volume.

How does the process work?

1. Create an account via jt-products.eu (top right of the header).
2. Place an initial order of at least €500 excluding VAT.
3. Contact us via info@jt-products.eu with your company details.

Following verification and approval, your account will be upgraded to dealer status.

Dealer levels

We operate three dealer levels:

• Dealer A: after placing the first order of at least €500 excluding VAT
• Dealer B: for dealers who place orders on a regular and consistent basis
• Dealer C: by invitation only, for strategic partners with high volumes and long-term partnerships

Classification is based on purchase volume, order frequency and the nature of the partnership.