Shipping and returns

Our delivery times, as stated on the product pages, are provided for guidance only. We would like to emphasise that these are updated manually as part of our efforts to ensure accuracy. Nevertheless, they may not always be completely up to date.

• If the delivery time changes after you have placed an order, you will receive an email with the exact delivery time.
• Didn’t see a delivery time beforehand? Please contact us via info@jt-products.eu
• Have you already placed an order and would you like to view your tracking details? Then check our tracking page.

Free delivery applies to orders of €400 or more within Europe. Islands and remote areas are excluded from free delivery.

You have the right to cancel your order up to 14 days after receipt without giving a reason. Following cancellation, you have a further 14 days to return your product. You will then be credited with the full order amount, excluding delivery charges. Returns must be sent via a tracked service. You are responsible for the cost of returns.

This returns policy does not apply to business customers. For further information, please refer to our terms and conditions for business customers. See our terms and conditions here.

You are responsible for the cost of returning a product, unless it is faulty or damaged on receipt.

No, JT-Products is an online shop, not a physical shop. This means that items cannot be collected in person.

Do you have a product you’d like to return? Follow these steps:

1. Register your return via our returns portal. Enter your order number and email address, then select the item you wish to return.
2. Wait for approval — we’ll review your request within 2 working days and you’ll receive an email as soon as it’s been approved.
3. Pack the item carefully in its original packaging, including all accessories and accompanying parts.
4. Post the parcel within 14 days of approval via a carrier of your choice. You are responsible for the return postage costs.
5. Keep your proof of posting — you are responsible for ensuring the return is successful.
6. Confirmation of receipt — as soon as we have received and approved your return, you will receive confirmation by email. The refund will be processed via the same payment method you used to make the purchase.

Please note: Include all accessories, manuals and the original packaging. Missing parts or damage may result in a reduction in value.

Once we have received, checked and approved the product, you will receive a refund via the same payment method you used to make the payment. Processing may take 3–5 working days.

Your return may have been refused for various reasons, including:

• Return period expired: The product was returned after the return period had ended.
• Used: The product was not returned in new, unused condition.
• Damaged: The product was returned in a damaged condition.
• Incomplete: The product was not returned in full or with all accessories/parts.
• Not pre-registered: The return shipment was not registered in advance via our returns portal.

If your return has been refused, you will receive an email explaining why.

It may take a few working days before you receive your tracking information. During this time, we are processing, packing and dispatching your order. You can always track your order via our tracking page.

We work with various suppliers based around the world. Sometimes products are dispatched directly from the supplier to the end customer, which may result in separate deliveries when ordering multiple products.

• Deliveries may arrive on different days or at different times
• Ordering multiple products may result in separate deliveries
• On our tracking page, you can see the status and tracking number for each consignment, so you know exactly which product is already on its way.

The following applies during a free gift promotion: if you receive a free gift based on the value of your order, this gift must be returned if the order value falls below the applicable threshold after the return. If the gift is not returned, the current value of the gift will be deducted from the refund amount.